STEP 1 Locate your meter box, generally found towards the front of a property, near the street. The box is typically in a direct line with the main outside faucet. It is housed in a concrete or blue plastic box. Remove the lid by using a tool such as a large screwdriver. Insert the tool into one of the holes and pry the lid off.
STEP 2 Once you open the meter box lid, lift the protective cap on the meter. On the face of the meter, there is a large dial and a display of numbers. For the residential meter, each rotation of the dial measures 10 gallons. Read the number display from left to right. Be sure to include the stationary zero. OR On if the face of the meter is dark shine a flashlight on it to wake up the screen. Then the numbers can be read down to the 100th of a gallon. The reading on these meters are to the gallon. This is your meter reading. Meters measure water in gallons. Compare that reading to what your bill states as your current or present reading.
STEP 3 Keep in mind that you might be checking your meter on a date different from the one used for billing. This could result in a difference in the amount you find, compared with the amount on which your bill is based. However, if your reading is considerably higher than what is on your bill, check for a leak or try to determine the source of large water use. If your reading is significantly lower than the reading on your bill, please contact us and let us assist you in determining the problem.
Billing cycles are from the 25th of each month to the next.
Water bills are mailed on the last working day of each month and are due by 15th of the following month.
It payment is not made by the 15th, a late fee of $15.00 or 10% whichever is greater shall be applied to all past due bills.
If, for any reason, you do not receive your bill by the 5th of the month, please call 903-253-5565 to obtain your balance.
A fee of $10.00 will be charged on all returned payments. You will be notified, and if the payment is not paid, your water service will be disconnected.
Your account will be discontinued if:
- Full payment is not made by the cut-off date
- A non-sufficient funds payment is not paid within the time allowed
If your service has been disconnected, you will have a $100.00 fee added to your account and it as well as the past due balance will have to be paid before service is restored.