To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
What do you treat the water with?
We disinfect the water with chlorine gas, and add a phosphate solution to sequester iron & other minerals. The phosphate is used to keep the minerals in suspension to prevent corrosion.
Where does the water come from?
All of our water is well water. It comes from the Carrizo-Wilcox Aquifer.
Somebody needs to check this meter. I don’t use this much water!!!
Can a meter malfunction? Yes. It can wear out internally & not register every gallon that passes through it. It can also have a piece of debris lodge in it & slow it down or stop it from registering completely. However, it cannot turn faster than the water that passes through it. So, about the only way it can register wrong would be to give away water. All new meters come with a calibration verification from the factory.
Can I have my meter turned off?
To turn off a meter and not receive a bill, the customer must cancel his membership with the corporation. The account will be finalized to the date the cancelation notice is signed and a final bill will be set. The membership will be applied to the balance of the account and a refund or a final bill to the customer will be sent and the meter will be pulled and billing stopped. To have a meter reinstalled at the same location a new membership must be purchased at the current value, a turn on fee must be paid.
